Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. For more information on shipping costs see our Delivery page.
We use all major carriers, and local courier partners.
It depends on where the products are being shipped to. For information on shipping costs see our Delivery page.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We will send you an email to confirm that your order has been despatched. This will contain a tracking number to allow you to track your delivery directly with the courier. Please note that it can take several hours from the despatch confirmation being received for the tracking number to be live on the couriers website.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please refer to our Returns and Refund Policy (https://www.rydalbags.com/pages/returns-and-refund-policy).
Yes. We guarantee all of our products against any fault of workmanship for up to one year. We will make any necessary repairs at our cost, providing your product has only been used in accordance with our suggested guidelines. Please get in touch with us at firstname.lastname@example.org or through the Contact Us form on the website.
Please get in touch with us at email@example.com or through the Contact Us form on the website.
We will be launching a gift wrap service. If you require gift wrapping in advance of this please contact us at firstname.lastname@example.org and we will do our utmost to cater for your specific needs.
We are not currently offering gift cards but this is something we expect to launch later in the Summer.
We are sorry but at this current time we do not offer a personalisation service but this is something we are looking to introduce in the near future.
You should receive an order confirmation email within 30 minutes of placing your order. If you do not receive this email it may have been caught by your SPAM filter, or there might have been a typing mistake when you entered the email address. If a confirmation email has not been received within 24 hours, please get in touch with us at email@example.com or through the Contact Us form on the website.
You can contact us through our Contact Us page or by emailing firstname.lastname@example.org. We will be happy to assist you.